1. Scope of This Policy
This Privacy Policy applies to your use of:
- Our website:pingerpro.io
- Any other services or products offered by PingerPro
We refer to all these collectively as our “Services.”
2. Information We Collect
We collect information to operate effectively and improve our Services. We collect information in two ways: directly from you and automatically through your use of our Services.
A. Information You Provide
- Account Information: When you sign up, we collect your name, email address, and password.
- Billing Details If you make purchases, we collect payment and billing details, including your name and payment information.
- Login Credentials: You may provide access credentials like email and password when using related services.
- Customer Support & Surveys: We may collect additional info when you contact support or participate in surveys.
B. Information We Collect Automatically
- Log Data: Includes your browser type, IP address, device identifiers, referral source, access times, and operating system.
- Usage Data: We track pages visited and features used to understand usage patterns and improve our Services.
- Location Data: We may infer your general location from your IP address.
- Cookies & Tracking: We use cookies, pixel tags, and similar technologies to analyze usage, track preferences, and measure the effectiveness of emails and ads.
3. How We Use Information
We use the information we collect to:
- Provide and manage your account and subscriptions
- Enhance and improve our Services
- Analyze user trends and behavior
- Communicate with you about updates, promotions, or service-related issues
- Prevent fraud and abuse, secure our systems, and enforce our terms
- Personalize your experience and deliver relevant content or ads
4. Legal Bases for Processing (For EU Users)
Our processing of your data is based on:
- Fulfilling our contract with you (e.g., delivering Services, managing payments)
- Compliance with legal obligations
- Protecting vital interests (e.g., emergency disclosures)
- Legitimate interests (e.g., analytics, service improvements)
- Your consent (e.g., cookie usage, email marketing)
5. How We Share Information
We do not sell your personal information. We only share your data in limited situations, including:
- With Our Team: Subsidiaries, employees, and contractors who need the information to assist in providing our Services.
- With Third-Party Providers: Vendors who support us in billing, communication, analytics, security, and more (see full list below).
- Legal Requests: To comply with court orders, laws, or legal processes.
- Protecting Rights and Safety: To prevent fraud or protect others in emergencies.
- Business Transfers: If PingerPro is involved in a merger, acquisition, or sale.
- With Your Consent: When you authorize specific sharing.
- Aggregated or Anonymized Data: For reporting or research, which can't identify you.
6. Security
We take reasonable steps to secure your personal information, including monitoring for threats and offering features like two-factor authentication. However, no system is completely secure.
7. Your Choices
- Information Sharing: You can choose what personal info to share.
- Emails: You may opt out of promotional emails at any time.
- Cookies: You can set your browser to refuse cookies, although this may impact service functionality.
- Close Your Account: You can delete your account. Note: some information may be retained to meet legal obligations or resolve disputes.
8. Your Rights (EU Residents)
If you’re located in the EU or similar jurisdictions, you may have the right to:
- Access your personal data
- Request corrections or deletion
- Object to or restrict data processing
- Request data portability
- File a complaint with a supervisory authority
You can manage most of these through your account settings or by contacting us directly.
9. International Data Transfers
Data may be accessed or processed outside of the European Economic Area (EEA). We ensure these transfers are compliant with GDPR and protected through appropriate safeguards.
10. Third-Party Analytics & Ads
We use services from third parties for analytics and advertising, including cookies and tracking technologies. These third parties may collect information across websites. This policy does not cover their data practices.
11. List of Sub-Processors
PingerPro uses the following GDPR-compliant services:
- AWS - Infrastructure & data storage
- Plivo - SMS & voice delivery
- Stripe - Payment processing
- Google Analytics, Tag Manager - Analytics & ad services
- Brevo - Email delivery
12. “Subscribe to Updates” Feature
Our PRO plan allows your customers to subscribe to status updates via email. Subscriptions are double opt-in, stored securely, and can be canceled anytime by the subscriber. The page owner does not have access to subscriber emails.
We reserve the right to remove subscribers without notice. If a status page is deleted, all related subscriber data will be deleted as well.
13. Contact Us
For any questions about this policy or your data rights, please contact us directly.